14 February 2017
There’s a time and a place for an emoji and the recruitment process is not one of them

You may have seen the recent headlines regarding a text sent by an interviewer to a potential candidate with a use of an emoji to mock the performance of her interview.

The message has caused outrage among many and has given the company a bad rep. Shortly after leaving the interview, the candidate received a message on her phone saying: “It’s a no.” When she replied asking why she was unsuccessful, she received another message saying: “Just not engaging. And answers were ‘like’ basic.” With a cry laughing emoji attached.


The candidate, Ms Dixon, told the Sun: “At the end of the interview, I asked when I would hear back. She told me it was never more than a few days and she had my email. But I got the texts a few seconds after leaving.

“I was shocked. The least she should have given me was some proper feedback.

“And the laughing face emoji was so unprofessional. It was a really bitchy thing to do.”

A spokesperson for Miller & Carter said: “We can’t apologise enough to Megan. It was never our intention to be disrespectful or upset her in any way. The texts were sent in error and were intended for our manager, not the candidate. However, we expect our team to act professionally at all times and to give constructive feedback after any interview via email. We are taking this extremely seriously and will be investigating to ensure it never happens again.”

We were shocked when we read the story in the news. This behaviour is completely unacceptable. Despite the performance, we encourage feedback to provide the candidate with an evaluation of the performance so that they know what to work on for next time if they are unsuccessful.

The story also highlights how careful you have to be with your phone when using it for business, especially in this circumstance, the message was not intended for the candidate.

*Photo credit Ms Dixon

Recruitment & Industry News