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Bournemouth  |  29 October 2019
Scheduler – Bournemouth – Circa £24K
Bournemouth - £24K

Do you have experience organising and scheduling engineers? Do you have excellent customer service & organisation skills?

Working within the Customer Service team, you will be responsible for liaising with customers, surveyors, engineers & subcontractors to ensure the smooth & timely installation of boilers.

You will join a highly successful local heating organisation who have recently partnered with one of the UK’s award-winning utilities companies and now wish to take this business to the next level. Working in a team within an open plan office of currently 40 staff, this could not be a more exciting time to join this Bournemouth based company! 

Responsibilities of the Scheduler:

  • Always provide exceptional customer service;
  • Answer inbound calls from customers and deal with their queries as quickly and efficiently as possible;
  • Liaise with Engineers and customers to smoothly organise boiler installations and servicing;
  • Liaise with subcontractors to ensure completion of installations to the customers satisfaction;
  • Scheduling of installations and management of Engineer diaries when needed.

Skills & Characteristics of the Scheduler:

  • Experience in a similar position organising engineers
  • Be able to communicate in a professional manner both on the telephone and email;
  • Be able to adjust to a rapidly changing working environment;
  • Have a positive pro-active attitude and take ownership;

What’s in it for you?

As well as working within a relaxed, modern and fun environment, you will also benefit from the following:

  • Competitive salary £24K
  • Monday to Friday 8am – 5pm
  • Optional Saturday working (9am-1pm) paid at double time on top of your salary (not compulsory)
  • Pay reviews based upon excellent performance
  • Early probation for employees who excel
  • Personal development and progression
  • Company Pension Scheme;
  • 28 Days annual leave entitlement (including Bank Holidays);
  • Regular social / team bonding activities, such as BBQ’s on the beach,
  • Football team and nights out paid for by the MD!
  • For those employees who wish to continually develop their skills and experience, this company offer cross training in different areas of the business.

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Office Support, Accounting & Finance