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Reading  |  9 January 2019
IT Support Engineer
Reading £25K - £30K

This is the prefect chance for an energetic, confident, IT support Engineer to join a busy, helpdesk within a leading UK IT Service provider. Working in a fun, dynamic team of 7, you will be the point of contact for Customers and be responsible for 1st/2nd Line issues of Cisco Communications Manager, IP Telephony systems, […]

This is the prefect chance for an energetic, confident, IT support Engineer to join a busy, helpdesk within a leading UK IT Service provider.

Working in a fun, dynamic team of 7, you will be the point of contact for Customers and be responsible for 1st/2nd Line issues of Cisco Communications Manager, IP Telephony systems, Microsoft SfB and associated third party applications such as presence, unified messaging, contact centre, voice recording etc.

This brand-new opportunity offers a generous salary of £25- 30K, progression opportunities, training & certifications, fantastic team atmosphere, free parking – based in Reading.

Responsibilities of the Senior IT Support Engineer:

  • Provide Office based support activities to customer base.
  • Troubleshoot IP Telephony related faults and restore service within defined SLA’s.
  • Work on complex issues escalated from Tier 1 and 2 level.
  • Assist and develop the creation and maintenance of customer reporting.
  • Build solid working relationship with key customers and act as a key engineer.
  • Document and share processes and procedures with the team.
  • Highlight potential problems and take a pro-active approach.
  • Manage communication and call logging with third parties and manufacturer TAC.
  • Maintain accurate records of customer communication and progress in the call logging system.
  • Occasionally attend customer sites to perform troubleshooting of Unified Communications systems and associated applications, when remote support is not suitable or has been exhausted.
  • FULL JD AVAILABLE

Personal Attributes of the Senior IT Support Engineer:

  • Min 1 years exp within an IT support role
  • Hardworking, flexible and enthusiastic, team player
  • Genuine interest in Integrated Communications and the benefits this technology brings.
  • Good organisational skills and discipline in carrying out activities using and following department systems and procedures.
  • Knowledge of Cisco a distinct advantage but not a requirement

Whats in it for you?

  • Salary £25 – £30K
  • Monday – Friday 9am – 5:30pm
  • 25 days holiday + bank holidays
  • Career opportunties
  • Access to further training
  • Free Parking
  • Private Medical Insurance
  • Death in service – 4x salary
  • Pension – match up to 3%
  • Bonus Scheme – TBC
  • Dress down Fridays
  • Employer sponsored volunteering
  • Eye tests

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