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Position Filled
Loughton, Essex  |  28 December 2018
IT Service Desk
£20K - £25K

Can you support EPOS systems?

Have you worked in an IT Service Desk/Helpdesk position? Do you have knowledge of supporting EPOS Systems? Are you looking for a service desk role within a highly successful retail technology solutions business?

Working in a team of 10 you will be responsible for delivering remote and on-site support to a range of high-end retail customers across the UK.

This rapidly expanding business offers, huge potential with their structured 12-month career plan leading to 2nd & 3rd line roles, quirky modern offices, chill out zone, café, free coffee, parking together with an excellent salary of up to £25K based in Loughton.

Responsibilities of the IT Service Desk Engineer:

·         The delivery and support of remote and on-site Retail Pro support to a range of different customers in the Retail industry ranging in various vertical markets such as apparel, jewellery, footwear plus many more

·         Ensure all support calls are to be logged and up to date via our in-house ticketing system.

·         Dealing with issues quickly and effectively, and escalating service requests to Line 2 when required.

·         Report to the Helpdesk Managers each day, ensuring problems are effectively communicated across all levels.


Personal attributes of the IT Service Desk Engineer:

  • Exposure to a helpdesk working environment
  • Knowledge of EPOS support
  • Experience with POS hardware i.e. receipt printers, touch screens, all in one units, stock take scanners, credit card devices a distinct advantage
  • Quick learn, eager to learn and hard working
  • Ability to provide clear and concise documentation and record information in the service desk system. Create Help Guides, Knowledgebase documents, and change documents.
  • Excellent customer focus and ability to build rapport.
  • Highly motivated, driven by the achievement of agreed objectives.


What’s in it for you?

·         Salary: £20K – £25K depending on experience

·         Team incentives

·         Career Progression

·         Hours: Monday to Friday 9.00-5.30pm

·         Some paid out of hours work (rota basis)

·         Free parking

·         Holidays = 28 days

·         Pension

·         Regular team social events

·         Modern office/Chill out Zone/Cafe

·         Free tea & coffee

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