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Bournemouth  |  22 October 2019
Customer Service – Bournemouth – £18K
Bournemouth - £18K

Do you have exceptional customer service skills? Do you thrive in a fast-paced environment which requires high attention to detail?

Working within the finance processing team, your day will be made up of; inbound calls from our Surveyors and Account Managers who will put you in touch with the customer to run through a finance application together with coordinating tasks such as scheduling installations/chasing documents/registering warranties etc

You will join a highly successful local heating organisation who have recently partnered with one of the UK’s award-winning utilities companies and now wish to take this business to the next level. Working in a team within an open plan office of currently 40 staff, this could not be a more exciting time to join this Bournemouth based company! 

Responsibilities of the Customer Service:

  • Answering inbound calls from Surveyors and Account Managers, and running through finance applications with our customers to maximise sales;
  • Customers unable to be put through immediately to the Finance Team, call back at convenient times to run through their finance application;
  • Working closely within Finance Providers to understand reasons for any finance referrals and declines;
  • Chasing outstanding finance documentation;
  • Scheduling of installations and management of Engineer diaries when needed.
  • Follow FCA guidelines to ensure customers are advised correctly and treated fairly;
  • Registering Gas Safe certificate and registering customer boiler warranties.

Skills & Characteristics of the Customer Service:

  • Previous Customer Service experience within an Inbound/Outbound office environment
  • Be able to communicate in a professional manner both on the telephone and email
  • High attention to detail
  • Thrives in a fast-paced environment
  • A great team player.

What’s in it for you?

As well as working within a relaxed, modern and fun environment, you will also benefit from the following:

  • Competitive salary between £18k
  • 40 hours per week Monday to Friday – Choice of 8am – 5pm OR 10am – 7pm
  • + 1 Saturday a month (9am-1pm) paid at double time on top of your salary
  • Pay reviews based upon excellent performance
  • Early probation for employees who excel
  • Personal development and progression
  • Company Pension Scheme;
  • 28 Days annual leave entitlement (including Bank Holidays);
  • Regular social / team bonding activities, such as BBQ’s on the beach,
  • Football team and nights out paid for by the MD!
  • For those employees who wish to continually develop their skills and experience, this company offer cross training in different areas of the business.

Apply For This Job
Office Support, Accounting & Finance