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Poole   |  9 March 2020
Administrator / Customer Service – Poole – 6 month contract – £20k – £22k
Poole - £20k - £22k

Do you have strong Customer Service / Administration experience?  Are you looking for a 6 month contract within a reputable company? If so, then we want to hear from you TODAY!!!

Supporting the Customer Service / Sales Admin team of 12, working in a fun, fast paced, varied role you will be responsible for processing and managing simple orders, invoicing, preparing quotes, data entry, designing labels, preparing and laminating/cutting labels for dispatch to customers

This brand-new role offers a salary of £20k- £22k (pro rata) , progression opportunities, fantastic team atmosphere, Free Parking – based in Poole.

Responsibilities of the Customer Service Executive / Administrator:

  • Raising orders through to invoicing for a variety of products including spares and repairs, making use of electronic files as far as possible and maintaining records to auditable standards at all times;
  • Dealing with enquiries from customers and other internal departments by telephone and email;
  • Preparing order acknowledgements, requesting purchase orders and updating systems and all associated records;
  • Preparing quotes for Labels and designing them from Software specifications using Adobe Illustrator;
  • Laminating labels and sending them out to the customer making sure the service is then invoiced for as soon as possible after completion;
  • Updating spreadsheets and carrying out basic analysis; preparing basic spreadsheets to present information in an informative and constructive manner;
  • Assisting with Maintenance Contracts sending warranty expiry notifications and updating systems to remove from warranty if a contract isn’t taken up by the customer;
  • Assisting with Connectivity by reconciling data and making amendments to all the relevant systems as necessary; helping with invoicing by emailing, uploading on external portals and enveloping for the post;
  • Preparation of letters, memos, emails, quotes and reports using Google, Excel, ASM, MFGPRO, Neptune, and LM4;
  • Day to day general support of the Administration and Sales Support teams which may include any ad-hoc tasks relating to customer service and billing;
  • General office duties inclusive of filing, archiving, emailing, collecting and preparing outgoing post, data input and dealing with less complex enquiries.


Skills & Characteristics of the Customer Service Executive / Administrator:

  • Experience win an Admin/Customer Service role
  • Knowledge of Google, Excel (above basic), internet, G-mail and office practices – advantageous
  • Well organised, attention to detail, problem solver, good communicator,
  • Able to work under pressure, team player, flexible and quick to learn


What’s in it for you?

  • Salary is £20k – £22k pro rata
  • 5 hour week -9am to 5pm Monday to Friday
  • 25 days holiday per full year
  • Free car parking on site
  • Friendly / approachable team atmosphere
  • Comprehensive canteen on site (offering hot/cold meals as well as beverages)
  • Basic medical cover provided for all employees, following successfully completing their probation period (employees can pay to increase the cover)

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Office Support, Accounting & Finance